FAQ

Do I have to pay sales tax?

Wing and a Prayer Angelic Creations, Inc. is required by Federal law to collect state sales tax on merchandise shipped to states where sales tax is applicable. We will calculate state tax, if any, and add it to your order. Sales tax applies to merchandise only.

Can I pay by check or money order?

Regretfully we are unable to take a personal check or money orders.

For your convenience we accept all major credit cards or debit cards. 

When will I receive my order?

In stock items ship within 24 hours of your order confirmation.

How do I order?

There are a few ways to order.

1) Order on-line 24 hours a day, 7 days a week. Orders are processed within 24 hours of receipt.

2) If you prefer, you can contact Customer Service at 224-565-0076 and one of our customer service

specialists will take your order over the phone.  

3) Email us anytime!  customerservice@wpangels.com  Our customer service representatives will be happy to assist you!

How and Where do you ship?

Merchandise is shipped USPS, UPS or common carrier, based on total shipping weight and destination. Charges will be calculated at check out. Freight delivery is not available outside the USA. Shipping of oversized and bulky items requires an additional freight charges.

Do you sell wholesale?

Yes. Volume discount sales and reseller orders are handled through our Corporate Sales division. For information on wholesale ordering requirements and pricing, please click on the Wholesale Customer link and register from there. Once we verify your status as a wholesale buyer, we will notify you by email. You may then return and login as a wholesale buyer where you will shop at wholesale prices. Please note that the minimum orders are $250 and reorders are $100.

How long will my order take to arrive including processing and shipping?

Orders are processed within 24 hours of receipt. Depending on the shipping service you request delivery is as follows: Ground (5-7 Business Days), 2 Business Day, or Next Business Day time-frame for delivery. Please review the product information page for any additional processing times that may exist for an item.

Please note that major holidays (e.g. Christmas, Valentine's Day, Mother's Day, Father's Day) our shipping cutoffs and processing times may change. If you would like your order to arrive in time for any of these dates, please check the processing and shipping details on the individual product pages for desired arrival dates.

I'm having problems checking out. What should I do?

WPangels.com uses the highest levels of credit card authorization security. This means that your credit card billing name and address information must exactly match the information your credit card issuing bank has on record.

Corporate credit cards also must match exactly. Please email CustomerSerivce@WPangels.com if you receive any error messages or have any problems checking out.

IMPORTANT: Please do not repeatedly enter the same, non-matching address info because the credit card processing system places temporary holds against your card for the purchase amount each and every time!

If you receive an "AVS Mismatch" error, please contact your card issuing bank to verify your billing address of record.

Is it safe for me to use my credit card? Is your site secure?

Yes. Our site is equipped with Secure Socket Layer technology. If you access the Wing and A Prayer site using a secure browser such as Chrome, Firefox or Internet Explorer, the personal data you send us (name, address, phone number, credit card information, etc.) is encrypted for your protection during the transmission process and can only be decoded by Wing and A Prayer Angelic Creations.

As we mentioned above, your personal information is never at risk. When you enter the shopping cart area of our website, you will see the secure lock symbol and https in the URL section of your browser. SSL is short for secure socket layer, a protocol developed for transmitting private documents via the Internet.

SSL works by using a private key to encrypt data that's transferred over the SSL connection. All modern browsers support SSL, and many Web sites use the protocol to obtain confidential user information, such as credit card numbers.

By convention, Web pages that require an SSL connection start with https: instead of http:.

For your added security, Wing and A Prayer requires the highest levels of card authorization information including complete address verification on all credit card transactions.

If you feel uncomfortable ordering online, please feel free to contact us at  customerservice@wpangels.com

What is your privacy policy? How do you use my information?

Wing and A Prayer Angelic Creation’s privacy policy describes what personal information is collected on our website, how we use your info, and your options regarding information collected. Please see our Privacy policy for complete information. .

What are "cookies." Can you explain what this is and how Wing and A Prayer uses them?

"Cookies" are nothing more than small pieces of data that are stored in the memory of your browser on your hard drive. These "cookies" are used to help identify you when you visit our site. "Cookies" allow you to place items in your shopping cart, return to continue browsing and come back to check out at a later time. At any time you have the option to set your browser to either refuse "cookies" or alert you when a "cookie" is being sent.

What if I have a question about my order? How can I find out about the status of my order?

Please contact: CustomerService@WPangels.com

What if I need a Refund or want to Return something?

Wing and A Prayer Angelic Creations guarantees 100% satisfaction and we stand behind our products. You can shop online with complete confidence. We are proud of the products we offer, and want you to be completely satisfied with our quality and service.

Our returns policy is simple: if you aren't satisfied, you can return any product (excluding special order items) in brand new condition within 30 days for a full refund or exchange credit, excluding shipping costs. If the return or exchange is due to our error (mis-shipment, etc), we will also credit you for your shipping costs.

Our 30-day returns policy is extended during the Christmas holiday to allow for early holiday gift shopping: any purchase from November 1 through December 31 may be returned or exchanged prior to January 31 of the following year.

Please see our Refunds and Returns policy for complete information

What are your shipping and handling policies?

All orders are promptly processed and shipped within 24 hours of receipt on business days directly from Wing and A Prayer's warehouse located in Los Angeles, CA.

Please note that all items ordered are not necessarily shipped together.

Delivery is dependent on the shipping service you select. UPS requires a physical address and does not deliver to PO Box addresses. Orders sent to PO Boxes ship via USPS Parcel Post with Delivery Confirmation and take longer to arrive.

Do you ship to Canada or other foreign countries?

No. Sorry, Wing and A Prayer does not ship to foreign countries. (Canada, UK, European Countries, Australia, Japan, etc.) due to long delivery times, enormous shipping costs, international Customs hassles and duties. We do not accept credit cards issued from non-US banks.

Does Wing and A Prayer offer a print catalog?

Wing and A Prayer no longer offers a printed catalog because our online store's inventory constantly changes. Product information at WPangels.com is updated on an ongoing basis.

How many products does Wing and A Prayer offer?

Wing and A Prayer has created dozens of original designs for your favorite angel lover.

Does Wing and A Prayer take new product suggestions from customers?

We always enjoy hearing from you, and our merchandising team values your input. Wing and A Prayer works continually to improve its product line. To send a suggestion, please contact CustomerService@WPangels.com

How do I add a link to WPangels.com at my site?

Please use the following info:

“Furniture” Category "Home Décor” Category or "Garden” Category

Wing and A Prayer Angelic Creations – Original and functional angelic designs for your Home and Garden. We offer a large selection of home décor items including furniture, mirrors, wall art, figurines, garden statues, birdbaths, birdfeeders, African American designs and Christmas items.

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Will WPangels.com link to my quality related site?

Wing and A Prayer is happy to add text links to quality sites focusing in the Home and Garden theme, Home Decor, Unique Gifts, and statuary categories.

If you'd like us to link to your site, please email us at CustomerSerivce@WPangels.com

Include your site's title, full URL, a brief description, URL to your links page, and suggest a category for your site. Thanks in advance!

I sell a unique Angel product. How do I submit an item to Wing and A Prayer?

To submit an item for our consideration, please send an email to CustomerService@WPangels.com

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Contact Us

Wing and a Prayer Angelic Creations, Inc.
25 Telser Road, #337
Lake Zurich, IL 60047

224-565-0076
customerservice@wpangels.com